As a retailer you will have processes in place to ensure an existing customers is contacted. Not just straight after the purchase, but at 12 months, 24 months, 36 months, at the time their next service is due. Key moments in their ownership of a new car.

You will have processes in place, but perhaps not the staff to make all of the calls when you need them making. We can guarantee that service booking calls are made (and service bookings are made as well) and that 24 hour / 48 hour aftersales follow up calls are made and documented.

Like all Cymark programmes, this can be turned on and off when you need to. If you have maternity cover coming up, or would like to trial a new idea without having to fully equip a very expensive call centre then Cymark can help you.

If you are looking for flexibility, or have less than 15 retailers of a particular franchise, then we are almost certainly more cost effective than running a call centre yourself.

In-house sounds great. But anyone who has run a call centre will tell you that they can be large unmanageable beasts and if you’re not careful the costs can run away with themselves.

Let Cymark take the risks. As we work for noticeably more than 15 retailers we can make the model work, and with slim margins can make it cost effective for you.

For a sample set of results, examples of analysis, send us your email address below and see exactly the return you are likely to get.

A little more information

See our pages – Who are Cymark or more details on Telephone Appointment Generation or are you looking to Improve Conversion Rates or ensuring existing customers are contacted to improve Customer Retention.