Once customers have made an enquiry, or Cymark have booked them into a Showroom Appointment, we make Enquiry Follow Up Calls to ensure they received the experience they were expecting – And you sales management aim to give – and were given every opportunity to buy a car.
Why Independent follow up calls?
As one of the 3 national telemarketing suppliers for Jaguar Land Rover, we can say with some certainty – “some customers slip through the net”
Sales exec’s make contact and begin the sales process. But there are only so many hours in the day and after 3 or 4 missed follow up calls, a lot of exec’s will put the customer on the back burner.
Our enquiry follow up programme sells cars to these customers. We can detail how many customers : Were never offered a test drive and hadn’t been followed up by the sales exec’, but we managed to re-introduce them to the sales team and they bought a car.
Car sales every week.
Who would make the calls in-house? Managers have used the magic telephone, or you could give the lead to a different sales exec’. But there are only so many hours in the day and – ‘if they weren’t following their own records up completely, what’s the chance they would chase someone else’s?’
For a sample set of results, examples of analysis, send us your email address below and see exactly the return you are likely to get.
A little more information
See our pages – Who are Cymark or more details on Telephone Appointment Generation or are you looking to Improve Conversion Rates or ensuring existing customers are contacted to improve Customer Retention.